The Nevada Department of Motor Vehicles (DMV) has reported a significant reduction in wait times for walk-in customers, achieving a 42 percent decrease in the last quarter of 2019 compared to the same period in 2018. This improvement comes as the department also experienced a 22 percent increase in the number of customers served.
In its six largest offices located in Carson City, Las Vegas, and Reno, the DMV served 436,832 walk-in customers from October through December 2019. The average wait time during this period was reduced to 40 minutes from 69 minutes recorded in the previous year.
Governor Steve Sisolak acknowledged the efforts made by the DMV amidst Nevada’s growing population. He stated, “As Nevada’s population continues to grow, we must think creatively about ways to deliver more government services with fewer resources, and the DMV has risen to that challenge by working tirelessly to decrease average wait times by nearly half an hour for customers across Nevada.”
Julie Butler, Director of the DMV, attributed this improvement to a new lobby management system implemented last year. The QMatic system offers greater flexibility and advanced reporting capabilities that help identify bottlenecks and other issues. “I’m very pleased with these decreased wait times and the performance of both our new system and our staff,” Butler commented. She emphasized that their team remains committed to efficient customer service and will continue seeking innovative solutions for serving Nevada’s motorists.
The DMV advises residents to visit its website at dmvnv.com before visiting an office. The site offers over two dozen online transactions including scheduling appointments for office visits.
