The Nevada Department of Motor Vehicles (NDMV) has issued a warning to residents about the potential for excessive fees when using third-party services or copycat websites. These sites often charge customers for services that are available for free on the official DMV website, www.dmvnv.com.
Alex Smith, public information officer for the NDMV, stated, “We’re getting an increasing number of complaints from consumers that contact us after registering or renewing their vehicles and are charged $45 or more in convenience or other related fees.” He explained that these charges occur when individuals unknowingly use third-party sites instead of the official DMV resources.
The NDMV emphasizes that it does not impose convenience fees, credit card payment fees, mailing fees for license plates or registration stickers, or appointment fees. The only charges include a nominal $1 technology fee and a transaction fee at kiosks.
Smith noted concerns about copycat sites misleading consumers: “Copycat sites or locations can look very similar to the official NDMV... Our primary concern is these sites or locations can cause confusion, especially among seniors or Nevadans whose primary language is not English.”
To avoid unnecessary charges, Nevada DMV advises residents to verify they are on the official site by checking for "Official Website of the State of Nevada" and offers assistance through its toll-free Call Center at 877-368-7828. It is estimated that up to 84 percent of transactions currently incurring fees could be completed without cost through official channels.
Smith encourages users to explore online options before visiting an office: “Learn what you can do online or even at a kiosk before paying a fee through another site...” For those needing in-person service, scheduling a "Dash Pass" appointment online provides expedited check-in and priority service.